What is your shipping policy?

title backgroundbar left WHERE WE SHIP TO title backgroundbar left

We ship to the contiguous 48 United States only.

We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations. We do not ship to P.O. Box addresses or U.S. military addresses (APO/FPO) at this time.

For other locations, please visit our Stores page to find online and international DaVinci retailers.

title backgroundbar left SHIPPING COSTStitle backgroundbar left

We offer free shipping on all products ordered from our website.

 

title backgroundbar left DELIVERY TIME title backgroundbar left

Item Service Delivery Time
Mattresses and Pads Small Parcel (UPS/FedEx) 4-8 Business Days
Cribs, Seating and Dressers Small Parcel (UPS/FedEx) 4-8 Business Days
Wood Swatches Smart Post/USPS 7-10 Business Days

Shipping times quoted include:

Up to 2 business days where your order will be processed and prepared for shipment
We unfortunately are unable to expedite orders or provide guarantee delivery dates. 

Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse.

title backgroundbar left SERVICE DETAILS title backgroundbar left

Standard service

Orders including Multiple Furniture Pieces will be shipped by a large parcel carrier (see below for more details on these types of deliveries).

Carriers will deliver to the first available dry area outside your home (front door, porch, or garage). If you live in an apartment building, the item will be delivered to the lobby or loading area. You will then be responsible for further transport beyond that point.

Debris removal and assembly is not included in this service.

A signature may be required for your area, in which case the carrier will contact you to make an appointment. When applicable, please make note of any issues on the paperwork.

Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.

Smartpost Details

Our smallest packages (wood swatches) ship via Smart Post.  The final delivery is handled by USPS.

Delivery time for these orders is about 7-10 business days..  

No signature is required upon delivery for Small Parcel or Smart Post. Unfortunately, we are unable to upgrade the shipping service or speed. 

title backgroundbar left TRACKING title backgroundbar left

An automated tracking email will be sent to the email address submitted with the order.

title backgroundbar left IMPORTANT title backgroundbar left

While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

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